Refund policy

We want you to feel comfortable in your By Evie pieces. If the fit isn't right or you change your mind, we offer exchanges or store credit for eligible returns requested within 30 days of delivery.

Change-of-mind returns

Email hi@byevie.com within 30 days of delivery with your order number and whether you would like an exchange or store credit. We do not offer refunds for change of mind.

For change-of-mind returns, items must be unworn, unwashed and in the same condition as received, with tags attached and original packaging. Please provide your order number or other proof of purchase.

You pay return postage for change-of-mind returns. Exchanges depend on stock availability. If your preferred size or colour is unavailable, you can receive store credit instead.

Colours can look slightly different on screen than in person. If a colour isn't quite what you expected, you can exchange it or choose store credit under the change-of-mind terms above.

Sale items and gift cards

Sale items and gift cards are excluded from change-of-mind returns and exchanges. This does not affect any rights you have under Australian Consumer Law, including for faulty sale items.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or not as described, please email hi@byevie.com with your order number or proof of purchase and a description of the issue. Photos can help us assess the problem, where available.

Our products come with consumer guarantees under Australian Consumer Law. For a major failure, you can choose a refund or replacement. You are also entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will provide a free repair or another appropriate remedy. If the problem cannot be fixed within a reasonable time, you may be entitled to a refund or replacement.

We cover return postage for faulty items. Please contact us so we can arrange the return. If you have already paid reasonable return postage for an item confirmed to be faulty, we will reimburse that cost.

The 14-day change-of-mind window, original packaging, attached tags and unworn condition requirements do not apply to claims under Australian Consumer Law. Your rights apply for the period provided by law and are not limited to faults noticed when your order first arrives.

How to return an item

Contact us before posting your item so we can provide the correct return address and instructions. We will assess your return and confirm the exchange, store credit or refund that applies. Contacting us first helps us process your return and does not limit your consumer rights.

Refund processing

Approved refunds are issued to your original payment method within 10 business days, unless we agree otherwise with you. Your bank or payment provider may take additional time to process the refund.

Need help?

Email hi@byevie.com. Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.